Billing FAQ
Additional frequently asked billing questions not covered directly by the main documentation.
Frequently Asked Questions
- Do all tiers include all features?
- What is the billing cycle?
- When am I charged?
- If I downgrade do I get a refund?
- Do you offer discounts to nonprofits?
- Do I pay Cycle for my infrastructure?
- Can I use a prepaid card?
- What is a tier and what are the differences between them?
- Is RAM licensing hard capped?
Do all tiers include all features?
All available features are included in all tiers. Cycle does not feature lock anything from users of the lite tier, all the way through enterprise users.
What is the billing cycle?
Billing is set to a 28 day month. This means that you are charged no more or no less for months of different lengths. You will be invoiced and charged on the same day of each month and this will be based on the day that you created the hub.
When am I charged?
You'll be charged when you place an order, or whenever your order renews. Placing an order means selecting an initial tier/support plan during hub creation, or upgrading your tier during your billing cycle.
If I downgrade do I get a refund?
You'll be issued a credit for the remaining days of your current tier, and charged for the remaining days of the billing period at the new tier.
Do you offer discounts to nonprofits?
Yes, please reach out to info@cycle.io
Do I pay Cycle for my infrastructure?
No. You will create an account with your chosen provider(s) and enter all associated credit card information. After this, you will copy the API key given by the provider and post it into Cycle. This will enable you to use Cycle to provision infrastructure without leaving the portal. All billing associated with the provider will be described and collected by that provider and will not be something you receive in an invoice from Cycle.
Can I use a prepaid card?
Authorized accounts can use a prepaid cards. If you need to pay with a prepaid card, please reach out to support.
What is a tier and what are the differences between them?
Cycle manages billing through licensing tiers. Each tier has an allotment of RAM associated with it, and every server you “connect” to Cycle will count toward this allotment. Any connected RAM over the allotment is charged at the overage price. You can find out more on our pricing page here.
Is RAM licensing hard capped?
No. Overages give you the ability to scale without having to upgrade to the next tier until it makes sense. See pricing to learn more.