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Changing Your Password

In the unfortunate situation you are unable to access your account due to a forgotten password, follow the steps below to change it. If you are simply changing your password, be sure you are logged out of your account.

caution

You must have access to your email address for this to work. If you do not, please contact support @ info@cycle.io

  1. On the login page, click Forgot Password.
  2. Enter the email address you signed up with into the box and click Send Reset Email.
  3. Check your inbox for an email from Cycle and follow the link.
  4. Be sure that the URL starts with https://portal.cycle.io. If it does not, do not enter your password into the box.
  5. Confirm your password change and select Change Password. You should be redirected to the login page where you can use your new password to access your account.